MAKING AN APPOINTMENT WITH T
HE DOCTORS
- Telephone our reception between 8.30-6.00pm daily
- Call in person at reception
- We operate a flexible appointment system.
Time is set aside for patients who need to be seen without delay. If your problem is urgent it may not be possible to see your usual doctor but another professional will see you on that day.
HELPING THINGS RUN SMOOTHLY
1. Our standard appointment time is 10 minutes. If you feel your problem may take longer please ask the receptionist to arrange extra time for you.
2. Please make an individual appointment for each person to be seen.
3. If your appointment is for a medical examination for HGV, PSV Driving Licence or a Private Medical report for insurance, solicitors or employment a 30-minute appointment will be needed. Some of these medicals carry a fee.
4. The doctors try to keep to time in surgery as much as possible. If you are kept waiting a long time this may be due to unavoidable delays with the patients being seen before you that day. Please be patient.
5. Please do not ask the doctor to complete forms in surgery.
6. Please cancel your appointment if you are unable to attend. It can be used for another patient.
TELEPHONE ADVICE
If you feel you do not need to come to the surgery but would like some medical advice you can speak to a doctor or the practice nurse. Ring the surgery before 12 noon and leave a contact land line number and the doctor will ring you back after morning surgery.
HOME VISITS
The doctor will attend at home if he/she feels the patient is too ill to come to the surgery. Please telephone the surgery before 10am if possible if you need a home visit. The doctor will discuss this immediately if it is an emergency or may call you back if you feel this is acceptable. Please give the receptionist the name, address, telephone number and the date of birth of the patient and as much medical detail as possible.